Delete your SportUp account
You can delete your account yourself, right in the app or on the web.
- Sign in, open Profile → Edit → Account (or the account menu → Account).
- Choose "Delete my account", read the consequences and type DELETE to confirm.
- Your account is deactivated as soon as the request is accepted. The system then deletes your uploaded photos, ID card images and sign-in account, and anonymizes your profile (name, email, phone number, date of birth, avatar) — usually within minutes, at most 30 days. Match results are kept anonymized. Payment transaction records are kept for at least 5 years per accounting regulations. System backups are deleted automatically after at most 30 days.
If your wallet has a balance, a withdrawal or payout is still processing, you're organising a tournament that hasn't finished, or you have upcoming bookings — yours or at venues you own — the system will ask you to clear these first. Venues you own are released and stop accepting bookings once the account is deleted.
Need help? Contact support@sportup.vn.