1. Introduction
Welcome to SportUp — a sports tournament management platform operated by KLA Software Solution Co., Ltd. (Tax ID: 0402162307), based in Da Nang, Vietnam. By accessing and using the SportUp platform (including website, mobile application, and related services), you agree to comply with and be bound by the following terms. If you do not agree with any of these terms, please stop using the service.
2. Definitions
"Platform": The website sportup.vn and related applications.
"User": Any individual who accesses or uses the Platform.
"Organizer": A User who creates and manages tournaments.
"Participant": A User who registers to compete in tournaments.
"Referee": A User assigned to officiate matches.
3. Terms of Use
Users must be at least 16 years old to register an account.
Registration information must be accurate, complete, and kept up to date.
Each individual may only own one account.
Using the platform for illegal, fraudulent, or harmful purposes is strictly prohibited.
Users are responsible for maintaining the security of their login credentials.
4. User Accounts
Accounts are authenticated through the Keycloak system (OAuth 2.0/OIDC).
SportUp reserves the right to suspend or delete accounts that violate these terms without prior notice.
Users can delete their own account at any time in the app, under Profile → Edit → Account (or the account menu); the account is deactivated when the request is accepted, and deletion continues automatically. Financial and transaction records follow our Privacy Policy. Contact support@sportup.vn if something blocks it.
5. Organizer Rights and Obligations
SportUp is a platform where users and clubs create, publish, and manage skill-based sports tournaments; SportUp does not organize, sponsor, or operate tournaments created by an Organizer.
The Organizer is responsible for the official rules, eligibility, scoring and results, prizes, refunds, fees, and legal compliance of its tournament. Rules for each tournament must remain available on its detail page or in an attached document.
Organizers must ensure tournaments comply with Vietnamese law and represent that all tournament names, descriptions, images, logos, documents, results, and other submitted content do not infringe third-party rights.
Apple is not a sponsor of, and is not involved in, any tournament on SportUp.
SportUp may review, restrict, or remove a tournament that violates law or these Terms.
6. Payment & Refunds
Payments are made by bank transfer.
Tournament participation fees are set by the Organizer; SportUp serves as a payment intermediary.
Refund policies are determined by each Organizer in their tournament rules.
SportUp reserves the right to hold payments in case of complaints or disputes.
Organizers withdraw funds via withdrawal requests, processed within 3–5 business days.
7. Intellectual Property
The SportUp platform, including source code, design, logo, and content created by SportUp, is owned by KLA Software Solution Co., Ltd.
User-created content (including tournament information, rules, results, images, logos, and related material) remains owned by the user or its respective rights holder. By submitting content or allowing SportUp to access it, the user grants SportUp a non-exclusive, worldwide, royalty-free, sublicensable licence, to the extent necessary to host, copy, format, display, distribute, and promote that content to operate, provide, support, and promote the Platform.
Users represent and warrant that they hold all rights, licences, and consents required for that content. Users can report a tournament from its detail page; SportUp reviews reports and may remove, restrict, or disable access to content when it reasonably believes the content violates law, third-party rights, or these Terms.
8. Limitation of Liability
SportUp provides the platform "as-is" and does not guarantee uninterrupted service.
SportUp is not responsible for: match results, injuries during competition, disputes between users, or indirect damages arising from platform use.
SportUp's maximum liability is limited to the amount paid by the user for the related service.
9. Termination
SportUp reserves the right to terminate or suspend user access for terms violations.
Users may stop using the service at any time by deleting their account.
10. Changes to Terms
SportUp may update these terms at any time.
Significant changes will be communicated via email or platform notification at least 7 days before taking effect.
Continued use after changes take effect constitutes acceptance of the new terms.
11. Governing Law & Dispute Resolution
These terms are governed by Vietnamese law.
All disputes will be resolved through negotiation. If no agreement is reached, disputes will be brought before the competent People's Court in Da Nang City.
12. Contact
For questions about these terms, please contact:
Email: support@sportup.vn
Phone: +84 983 764 369
Address: Da Nang, Vietnam
13. YouTube Terms of Service
Livestream and replay videos on SportUp are provided through YouTube API Services. By watching, streaming or otherwise using these videos you agree to be bound by the YouTube Terms of Service: https://www.youtube.com/t/terms and acknowledge the Google Privacy Policy: https://policies.google.com/privacy